Privacy Policy
1. Overview & Commitment
At Arogya Bakes & Foods, operating under FSSAI License No. 84691264622, we are committed to respecting and protecting the privacy of our customers, website visitors, and community members. This Privacy Policy explains how we collect, process, store, and safeguard your personal information when you visit arogyabakes.com, purchase our healthy millet baked goods, or communicate with us.
2. Information We Collect
We only collect personal information necessary to deliver our products, process payments, and improve your shopping experience:
- Order & Contact Data: Name, billing address, shipping address, mobile phone number, and email address when placing orders or requesting custom bakery quotes.
- Account Credentials: Login credentials, saved delivery addresses, and past order history if you create an account.
- Customer Support & Enquiries: Information shared during WhatsApp conversations, contact form submissions, or email exchanges.
- Automated Device Information: IP address, browser type, device details, time zone, and anonymized site interaction data collected via cookies.
3. How We Use Your Information
Your information is utilized strictly for legitimate business and fulfillment purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Order Fulfillment & Delivery | Name, Phone, Address, Order Items | Contractual Performance |
| Order Tracking Alerts & WhatsApp Updates | Phone Number, Order ID | Consent & Legitimate Interest |
| Customer Support & Returns Handling | Email, Phone, Order History | Customer Care Obligation |
| FSSAI Quality Audits & Tax Invoicing | Invoice Data, Billing Name | Legal & Regulatory Obligation |
4. Payment Security & Encryption
We prioritize absolute payment security. All online credit/debit card, UPI, net banking, and wallet transactions are processed via Razorpay, India's leading PCI-DSS Level 1 compliant payment gateway.
7. Your Data Protection Rights (DPDP Act 2023)
Under the Digital Personal Data Protection (DPDP) Act of 2023, Indian citizens have specific rights regarding their personal data:
- Right to Access: Request a summary of personal data we hold about you.
- Right to Correction & Erasure: Request update or complete deletion of your account and personal records.
- Withdraw Consent: Opt-out of marketing newsletters or promotional WhatsApp messages at any time.
8. Security & Data Retention
We employ industry-standard physical, electronic, and procedural safeguards to prevent unauthorized access, alteration, or disclosure of data. Invoice records are retained for statutory accounting periods as mandated by GST regulations.
9. Contact Data Officer
To exercise your privacy rights or ask privacy-related questions, please contact our Data Protection Officer:
Email: hello@arogyabakes.com
WhatsApp: +91 98765 43210
Tamil Nadu, India
Have Questions About Your Data?
Our support team responds within 24 hours.