Returns & Refund Policy

1. Perishable Food Product Policy

Due to FSSAI food safety regulations and the perishable nature of freshly baked millet goods, we cannot accept physical returns of opened or consumed food items once delivered.

However, our 100% Satisfaction Guarantee covers any issues regarding quality, transit damage, wrong item dispatches, or missing packages.

2. Damaged, Defective or Incorrect Shipments

If your package arrives damaged during transit, tampered with, spoiled, or contains an incorrect item, please report it within 24 hours of delivery.

3. Step-by-Step Claim Resolution

Upon verifying your claim (typically within 2–4 hours):

• Free Replacement Dispatch: We will bake a fresh replacement batch and re-ship it at zero extra cost to you.
• Full / Partial Refund Option: Alternatively, you may choose a full refund to your original payment method or instant store credit.

4. Order Cancellation Policy

5. Refund Timeline & Processing Modes

Approved refunds are credited directly back to the original source payment account:

• UPI / Credit / Debit Cards / Net Banking: Processed within 5 to 7 business days depending on your bank network.
• Cash on Delivery (COD) Refunds: Transferred via instant UPI or NEFT bank transfer upon receiving your verified bank account details.
• Store Credit / Gift Cards: Issued instantly upon approval.

6. Out-of-Stock & Unfulfilled Orders

In rare cases where an ingredient runs out of stock or a batch fails our quality test prior to dispatch, we will notify you immediately. You can choose an alternative freshly baked item or receive an immediate 100% refund.

7. Customer Returns & Support Helpline

Need assistance with a refund, replacement, or order issue? Reach out right away: